Privacy Policy

Last updated: May 21, 2026

Company: AquaForge Solutions

Address: 104-5999 boul. René-Lévesque, Sherbrooke, Québec, J1R 0Y3, Canada

AquaForge Solutions respects your privacy and is committed to protecting the personal information we collect, use, disclose, store, and destroy in accordance with applicable privacy laws, including Quebec privacy requirements.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and how you can exercise your privacy rights.

1. Person responsible for the protection of personal information

The person responsible for the protection of personal information at AquaForge Solutions is:

Patrick Drolet
CEO, AquaForge Solutions
Email: info@aquaforge.ai
Address: 104-5999 boul. René-Lévesque, Sherbrooke, Québec, J1R 0Y3, Canada

You may contact Patrick Drolet for any question, request, or complaint related to the protection of your personal information.

2. Personal information we collect

Depending on how you interact with us, we may collect the following personal information:

Your name, company name, job title, and professional contact details.
Your email address, phone number, and mailing address.
Information you provide through forms, emails, calls, meetings, or other communications.
Information related to business inquiries, service requests, proposals, contracts, and customer relationships.
Website usage information, including IP address, browser type, device information, pages visited, referral source, approximate location, session activity, and interactions with our website.
Marketing preferences, such as newsletter subscriptions, consent choices, and communication preferences.
CRM and lead information, including company profile data, business relationship history, and publicly available business information.
Any other information you voluntarily provide to us.

We only collect personal information that is necessary for legitimate business purposes.

3. How we collect personal information

We may collect personal information when you:

Visit our website.
Complete a contact form.
Request information about our services.
Subscribe to communications.
Communicate with us by email, phone, video call, social media, or in person.
Interact with our marketing campaigns.
Become a client, supplier, partner, or business contact.

We may also collect information automatically through cookies, analytics tools, tracking technologies, CRM tools, and website optimization tools.

4. Why we use personal information

We may use personal information for the following purposes:

To respond to inquiries.
To provide information about our services.
To manage client, partner, and supplier relationships.
To prepare proposals, quotes, contracts, and service documentation.
To deliver and improve our services.
To operate, secure, maintain, and improve our website.
To analyze website traffic and user behaviour.
To measure and improve marketing performance.
To personalize communications and website experiences.
To identify potential business leads and understand company-level website visits.
To manage consent preferences.
To comply with legal, accounting, tax, contractual, and regulatory obligations.
To detect, prevent, and respond to fraud, security incidents, or misuse of our website or systems.

We do not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless you consent or the law allows it.

5. Consent

Where required by law, we collect, use, or disclose your personal information with your consent.

Your consent may be express or implied, depending on the nature of the personal information and the context. For sensitive personal information, we will seek express consent unless an exception applies.

You may withdraw your consent at any time by contacting us at info@aquaforge.ai. Withdrawal of consent may affect our ability to provide certain services or communications.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate properly, understand website usage, improve performance, and support marketing activities.

We use Complianz to help manage cookie consent and privacy preferences.

The tools used on our website may include:

Google Analytics
Google Tag Manager
Meta Pixel
LinkedIn Insight Tag
Microsoft Clarity
WordPress
Attio CRM
Snitcher
Complianz

Some of these tools may collect information such as your IP address, device information, browser type, pages visited, interactions with the website, referral source, approximate location, and identifiers stored in cookies or similar technologies.

7. Cookie categories

Functional — Always active

Functional cookies and technical storage are strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

These cookies are always active because they are required for the website to function properly.

Statistics

Statistics cookies and technologies are used exclusively for statistical purposes. They help us understand how visitors interact with our website, measure traffic, analyze performance, improve content, and enhance the user experience.

These tools may include Google Analytics, Microsoft Clarity, or similar analytics technologies.

Marketing

Marketing cookies and technologies are used to create user profiles, deliver advertising, measure advertising performance, or track users on this website or across several websites for similar marketing purposes.

These tools may include Meta Pixel, LinkedIn Insight Tag, Google Tag Manager, Snitcher, or similar technologies.

You can manage your cookie preferences through the cookie banner or consent settings available on our website. You may also configure your browser to block or delete cookies.

8. Analytics, tracking, profiling, and lead identification

We may use analytics, advertising, session-recording, CRM, and business lead identification tools to better understand how visitors interact with our website and communications.

For example:

Google Analytics helps us analyze website traffic and usage.
Google Tag Manager helps us manage website tags and tracking scripts.
Meta Pixel helps us measure and improve advertising campaigns.
LinkedIn Insight Tag helps us measure LinkedIn campaign performance and understand professional audience engagement.
Microsoft Clarity helps us understand website interactions, such as clicks, scrolling, and session behaviour.
Attio CRM helps us manage customer and business relationship information.
Snitcher may help identify company-level website visits and potential business leads.
Complianz helps us manage cookie consent and privacy preferences.

Some technologies may involve profiling, meaning the collection and use of information to evaluate certain characteristics, interests, behaviour, or interactions. Where required, these technologies will be subject to consent and will not be activated unless you authorize them.

9. Disclosure of personal information

We may disclose personal information to the following categories of recipients:

Authorized employees, officers, contractors, and representatives of AquaForge Solutions.
Website hosting and IT service providers.
Analytics and marketing technology providers.
CRM and business management platforms.
Advertising platforms.
Professional advisors, such as accountants, lawyers, or consultants.
Payment, billing, or administrative service providers, where applicable.
Government authorities, regulators, courts, law enforcement, or other parties where required or permitted by law.
Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets, where permitted by law.

We do not sell your personal information.

When we disclose personal information to service providers, we require them to protect it and use it only for the purposes for which it was provided.

10. Communication outside Quebec

Some of our service providers may store or process personal information outside Quebec, including elsewhere in Canada, the United States, or other jurisdictions.

Before communicating personal information outside Quebec, we will take reasonable steps required by law, which may include assessing privacy-related factors and ensuring appropriate contractual protections are in place.

11. Retention of personal information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required or permitted by law.

Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, contractual obligations, accounting requirements, tax requirements, dispute resolution needs, and legitimate business needs.

When personal information is no longer required, we securely destroy it or anonymize it where permitted by law.

12. Security safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, unauthorized use, unauthorized disclosure, alteration, and destruction.

These safeguards may include:

Access controls.
Password protection.
Secure cloud services.
Limited access based on business needs.
Website security measures.
Monitoring and logging.
Service provider due diligence.
Internal privacy practices.
Secure deletion or retention procedures.

No method of transmission or storage is completely secure. However, we take reasonable steps to protect personal information based on its sensitivity, amount, distribution, format, and purpose.

13. Confidentiality incidents

If we become aware of a confidentiality incident involving personal information, we will take reasonable steps to reduce the risk of harm and prevent similar incidents.

If the incident presents a risk of serious injury, we will notify the Commission d’accès à l’information du Québec and the individuals concerned, as required by law.

We will also keep a register of confidentiality incidents, as required by Quebec privacy law.

14. Your privacy rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate, incomplete, or ambiguous personal information.
Withdraw consent to certain uses or disclosures.
Request information about how your personal information is used and disclosed.
Request information about the categories of persons who have access to your personal information within our organization.
Request information about the retention period applicable to your personal information.
Request that we cease disseminating personal information or de-index a hyperlink attached to your name where the legal conditions are met.
Receive certain computerized personal information in a structured, commonly used technological format, where the right to data portability applies.
File a complaint with AquaForge Solutions or with the Commission d’accès à l’information du Québec.

To exercise your rights, contact:

Patrick Drolet
CEO, AquaForge Solutions
Email: info@aquaforge.ai

We may ask you to verify your identity before responding to your request.

15. Children’s personal information

Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children under 14 years of age.

If we become aware that we have collected personal information from a child under 14 without appropriate consent, we will take reasonable steps to delete it, unless the law allows otherwise.

16. Third-party websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, policies, or content.

We encourage you to review the privacy policies of any third-party websites or services you visit.

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or services.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will also notify individuals of material changes.

18. Contact us

For questions, requests, complaints, or concerns about this Privacy Policy or our privacy practices, please contact:

AquaForge Solutions
Attention: Patrick Drolet, CEO
104-5999 boul. René-Lévesque
Sherbrooke, Québec, J1R 0Y3
Canada
Email: info@aquaforge.ai